Frequently asked questions
FAQs
What is Loop?
Loop is a family communication device for the home that allows you to seamlessly share video, photos, and video chat.
From what sources can I connect photos and videos?
Loop supports Facebook, Instagram, and Apple Photos. We’ll add additional sources in the future!
How do you set up Loop?
Simply turn on your Loop display and set it up via the free smartphone app in just a few quick, easy steps.
Do I need a smartphone to use Loop?
Loop requires an iOS or Android device to get started. Once Loop is up and running, you can enjoy Loop without a smartphone.
Which mobile devices does Loop work with?
The Loop app will be available on iOS and Android coming soon after.
How do I control my Loop? Does it have a remote? Does my phone act as a remote?
You can add content and adjust Loop’s settings from anywhere using the free app. You can also enjoy Loop by using the Scroll Dial and Channel Knob located directly on the device.
Is an internet connection required?
For the best experience, you should connect Loop to the internet through Wi-Fi. Once Loop is set up, it is possible to use without an internet connection.
What is the Scroll Dial?
Turn the Scroll Dial to sift through photos and videos within a Channel.
What is the Channel Knob?
Turn the Channel Knob to change the current Channel that is displaying.
How does Loop connect to the internet?
Loop connects to the internet through Wi-Fi. To connect Loop to your Wi-Fi, turn on your bluetooth and use the app to connect to your network.
What if my internet goes down?
Loop will continue to work even if your internet temporarily goes down.
Does Loop play videos?
Yes, we love videos and believe they’re the best way to share memories. Loop supports all popular video formats - if it can play on your phone or tablet, it can play on Loop!
Can multiple people send photos and video to one Loop display?
Yes! You can invite as many people as you’d like to share content to your Loop. You can create different Channels and invite different people to each one. All they need to get started is the free Loop app.
Can I personalize a photo I send to a Loop display?
Yes, easily add a caption to any photo before sending to add a personal touch.
How does video chat work?
You can start a video chat between two Loop devices or between a Loop and a smartphone. Both devices do not need to be in the same country, all you need is a Wi-Fi connection to get started
How does voice recognition work?
Loop is even easier to use with simple voice commands such as, “set a timer” and “change channel”. Simply say, “Hey Loop” to begin any command. For example, “Hey Loop, set a timer for 10 minutes”. We will add more voice commands in the future - let us know what you want to see added!
What are Channels? How do they work?
Channels allow you to organize content onto your Loop into curated feeds that you can enjoy privately, or share with friends and family. When you invite someone to your Channel, they can view and add content to that specific Channel only. Use the Channel Knob on your Loop to change the Channel that is currently displaying.
How many Channels can I create?
You can create as many or as few channels as you like.
Can my photos and videos be viewed by anyone?
Photos and videos are always private by default. Only people you invite can send and view content in the private Channel that you grant them access to.
How do I know my photos and videos are safe?
All Loop data is transmitted over a secure and encrypted connection so your content is always safe and private.
Does Loop own my content?
No, you own your content.
Does Loop store my photos and videos for me?
Yes, Loop backs up all your content in the cloud and provides up to 2gb of free storage.
Is Loop portable? Does it have a battery?
Yes, Loop has a leather strap to makes it easy to carry and move around between rooms. Loop has a four hour battery life so you can enjoy it without always being attached to the wall.
Is Loop always on? How do I turn it off?
Loop comes with a power cord and A/C adaptor so you can leave it plugged in for uninterrupted viewing. Loop will automatically go into a low power standby mode at night and when you are not around, or you can turn Loop off with the power switch.
What are the product dimensions?
Where is Loop made?
Loop was designed with love in San Francisco, California and manufactured in China.
If I pre-order a Loop, when will I receive it?
The next batch ships June 2017. Loops will be shipped out in the order that they were received.
What is your refund policy?
You may ask for a full refund anytime up until the product ships and 30-days after it is recieved.